Service Image

Any long term customer/supplier relationship must be built on mutually beneficial objectives. Our objectives are very straightforward; we will supply a market leading product and top notch supporting services to each of our customers, regardless of their size. We aim to provide innovative solutions to business problems and will constantly look to improve and enhance products and services in order that, in turn, our customers can deliver a quality cost effective service to their clients.

When you choose IMVS as your preferred supplier you are buying more than a product. We pride ourselves on our customer service which we believe is second-to-none. From the first project meeting, our team will guide you through the entire process of data migration, training, implementation and support. We do not offer tiered structure support agreements to our customers – we believe that every customer deserves a Gold standard service and to this end the product license fee includes direct access to our dedicated support team - we do not charge extra for product support, we do not operate a queuing system nor will your calls be answered by untrained telephonists in remote locations.

Data Migration & Implementation
Our expertise in the area of data migration ensures that you are up and running on your new system with complete and accurate data and with processes that have been tailored to meet your requirements, within budget and on time.
Project Management
Starting with implementation and continuing on throughout our relationship, from conception to completion, our project team are on hand to guide and assist you through each stage of any project undertaken.
Our focused team has unrivalled experience in supporting Wealth Management Systems. With Excellent industry knowledge we fully understand the impact of any issues that may arise. Whether your team have a ‘How to …’ query or a processing problem, we will address the matter immediately and, where necessary, expedite a resolution.
Our On Site or Classroom training is delivered by a team that has a full understanding of how our Wealth Management System sits within your business. This ensures that your staff are comfortable with the system’s operation from day one.
System Maintenance & Upgrades
Our technical team will manage all your system upgrades from individual program updates through to full release. We are very aware of the issues that can surround software upgrades and will work with your team to ensure that all upgrades are performed with the minimum impact to your operation.