Support

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There are currently eight members of staff. We are a small team focused on a specific product on which every member is highly knowledgeable. Our team has a vast amount of experience in the development and support of Wealth Management systems and as we support and maintain a highly stable product we are able to deploy multi-skilled resources to the tasks that are required. Our development/maintenance team are either Experts or have a high level of proficiency in the development tools that we employ, including .Net, Oracle, PLSql, Java, Usoft, Crystal. They each have over 18 years of experience developing and maintaining software specifically for companies operating within the financial services sector and have a good level of industry knowledge.

Our operations and support team have a very high level of industry and technical knowledge and are all available to support CUSTOMERS directly. We do not operate a call logging service, any support requests come directly to a member of our team where they are dealt with immediately.

All support and ongoing help facilities are included and are covered by ‘1st user’ price. No additional maintenance fee is charged, there may, however be a charge made for additional training if this is required.

Whilst the helpdesk operates 9-5 Mon – Friday, if users are operating during non-working hours upon request, support can be made available.